IT Support Executive

Greater Mumbai [Bombay], Maharashtra Rs. 300k - 500k per month

Apply before Tuesday, December 7, 2021, 2 Days left

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We are looking for a IT Support Executive at our Mumbai Office.

What is the Job like?

- Drive closure of local IT user calls within the specified SLAs.

- Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.

- Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and Hardware failure report.

- Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.

- Coordinate with Procurement team and ensure stock availability for daily operations.

- Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests.

- Create conducive team-atmosphere by applying required motivation levels

- Plan and execute maintenance schedules.

Technical Skills

- Should have basic knowledge of Mac, Linux and Network

- Installation, configuration and Managing of Windows 7 up to Windows 10 machines.

- Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.

- Installation, configuration & management of Servers, WiFi Router and Network devices.

- Installation and management of mail applications like MS Outlook and Thunderbird.

- Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)

- Monitoring of Servers and Network devices to ensure minimal downtime.

- Inventory management for hardware and softwares.

- Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.

- Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services

- Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID

- Should know how to upgrade firmware and BIOS

- User and security access management using Active Directory Services

Who should apply for this post ?

- Graduation in IT is highly preferable.

- Candidate should have good knowledge of IT products.

- You have 2+ years of relevant experience

- You possess strong problem solving skills with ability to organize and analyze data

- You are confident, creative, proactive in taking initiatives and achieving them

- You are a goal-oriented individual with a strong attention to detail

Apply before Tuesday, December 7, 2021, 2 Days left

Companies may expire jobs at their own discretion.

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