Senior Key Account Specialist

Greater Mumbai [Bombay], Maharashtra Rs. 400k - 900k per annum

Apply before Friday, February 17, 2023, 16 Days left

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Position : Senior Key Account Specialist - CRM
Experience : 3 to 10 years of relevant experience working with Corporate clients
Location : Bangalore

Roles & Responsibilities:

- Act as single point of contact for Zeta customers and provide superior customer experience for lifetime

- Enhance the profitability of the relationship from existing Zeta accounts via cross selling, upselling & organic growth opportunities

- Identifying relevant decision makers & maintaining relationships with them for introducing new zeta products and also ensuring current relationship is going smooth

- Creating awareness about zeta products in Zeta account via helpdesks, emailers, events etc.,

- Ensuring CSAT in each of Zeta account is more than 90% at any given point of time

- Have in-depth knowledge of Zeta products & services and exhibit authority over corporate benefits industry

- To keep a tab on business trends and forecasting requirements for enhancing the Zeta customers experience further

- Meeting monthly & quarterly targets as assigned

Mandatory skills:

- Very good knowledge of corporate markets and industries in the area of location

- Has relevant experience of moving on field to liaise with corporate clients

- Possess excellent communication skills to interact with CXO level senior officials

- Ability to make presentations to corporates / mass audiences

- Top notch Planning & Organizing skills

- Thinks strategically, but stays on top of tactical execution

- Matured, detail-oriented

- Extremely passionate about technology - and can't live without your smartphone!

- Well-versed with, and highly interested in, Internet and mobile communication

- Have a way with people, and particularly good at building rapport with customers

- Strong understanding of how a business operates and successful candidates will have a proven track record demonstrating their understanding and business acumen

- Having own conveyance

Key values to be displayed:

Integrity: Using the moral principles and ethics as foundation in words and actions

Excellence: achieving goals with the highest quality and distinction

Commitment: putting the mission statement into actual practice

Concern: giving utmost importance to customers, employees, stockholders and the social community

Growth: working toward continuous development

Consistency, stability exhibited throughout

Apply before Friday, February 17, 2023, 16 Days left

Companies may expire jobs at their own discretion.

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