Social Media Executive

Bangalore, Karnataka Rs. 125k - 500k per annum

Apply before Friday, February 17, 2023, 16 Days left

Apply For This Job
Alert Me of Jobs Like These

Job alert created

In your role, you will be expected to:

- Communicate politely and effectively with the zeta users (external & internal)

- Actively listen, understand and reply to the users immediately

- Being the front line support for customers over chats/emails/calls, addressing 100-120 interactions a day

- Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics

- Resolve any customer issues identified during the contact, ensuring the resolution is one which benefits both the customer and Zeta

- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

- Help fix any bugs that crop up in the product and contribute to the documentation of product

- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company

- Achieve the KRAs

- Maintain Punctuality and Time management

- Ensure Login and Break adherence

- Work as per the scheduled roster

- Carry out tasks without follow-up

Specific to Product Operations in addition to the above:

- KYC forms processing - Self serve KYC, Paper KYC (Scanning,Uploading,Approving)

- Super card kitting, dispatch and registry maintenance

- Process benefits cards related bills (Food, medical, car related, driver salary) keeping the business rules in mind as per the provided checklist

- NFC Tag and Super Card physical pairing

- Initiate outbound calls when reported by the other teams

- Specific to ORM (Online Reputation Management) in addition to the above

- Moderate Facebook/Twitter/LinkedIn user reviews as per guidelines

- Resolve Queries/Requests/Complaints for users via Zeta social handles on Facebook/Twitter/LinkedIn

- Review Android, iOS app reviews and resolve issues/concerns with the help of tools/technology SPOCs on a real time basis

Who should apply for this role?

- Experienced in Chat/Email/Phone/Back-end customer support

- A fresh graduate with good understanding of the industry.

- Extremely passionate about technology and well-versed with and highly interested in Internet, mobile communication and smartphones

- Excellent in communication and can explain concepts accurately

- Able to understand the mobile payment industry

- A good team player and particularly good at building rapport with customers

- Able to handle large volumes of chats/emails/calls independently with a high level of drive, initiative and self-motivation. Approx.120 interactions per day

- Able enjoy working in a fast paced and dynamic environment full of young, overachieving enthusiasts

- Proficient in English, Hindi and any one Regional Language

- Customer centric and Self motivated

- A logical thinker & a quick learner

- Organized, well-mannered and punctual

- Good at typing speed- 25 WPM with 95% accuracy

- Working knowledge in MS Excel

- Possess more than 95% of accuracy in data verification

Apply before Friday, February 17, 2023, 16 Days left

Companies may expire jobs at their own discretion.

Apply For This Job
Marketing Jobs in Bangalore Marketing Jobs Jobs in Bangalore

More Marketing Jobs in Karnataka